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Frequently Asked Questions

We try to anticipate questions you might have about our PRODUCT / SERVICE and provide the answers here. If you need additional information send email to Kaskets@msn.com
1.

Q: If I purchase a casket from Caskets and More will the Funeral Home accept the casket we order.

A: Yes, the federal Trade Commission (FTC) requires funeral homes to accept any casket purchased from an outside source.  However it is recommended that the purchaser notify the funeral home of their purchase from Caskets and More within 1 business day.

Q: How long until I receive the casket?

A: Most purchases are delivered next day unless other arrangements are made.

Q: Will the Funeral Home charge a fee to use the casket?

A: No. State and Federal law prohibits any additional fees from being assessed to your casket purchase.

Q: How do I buy a casket from you and get it to the funeral home?

A: Caskets and More will deliver with no extra charge unless it is over 50 miles. If it is over 50 miles we will usually charge by the mile.

Q: What are your store hours?

A: Our store hours are 8 A.M –5 P.M. Monday thru Friday, and on Saturday 11 A.M. – 3 P.M. We are also on call 24 hours a day. We would be glad to meet you when it is convenient to you. 

Q: Won’t the funeral home be upset with me if I tell them I am providing my own casket?

A: Funeral homes have known since the Federal Trade Commission passed the Funeral Rule in 1994 what the new regulations meant, and how they must comply with them. A reputable funeral home would not, and should not try to change your decision of providing your own casket. It is both a violation of the Funeral Rule, and may cause undue duress to those making that choice. The vast majority of funeral homes will respect your wishes without question. However we have learned from our clients that if you haven’t yet purchased your casket with us, they likely will pressure you into buying their overpriced caskets; they may try to convince you that their prices are comparable Or that we don’t deliver on time or our caskets arrive damaged. There are quite a number of tactics being used to try and save their casket sale. If you either purchase the casket before going to the funeral home, or tell them it has already been purchased then it no longer becomes an issue to them and you avoid their hard sell.

Q: What is the difference between a coffin and a casket?

A: A coffin has six sides, is wider at the shoulders and tapers towards the feet and is usually made of wood. A casket, on the other hand, has four sides and may be made of a variety of materials, including woods and metal. Caskets come in different sizes, from oversized, standard, infant and youth.

Q: If I pre-purchase my casket where is it kept?

 

A: We usually hold the casket in our showroom untill needed or we will wait to ship it when we are notified it is needed, by the family.

 



Caskets & More
721 Gross Road Suite B
Mesquite, TX 75149-1585
Phone: (972) 285-8052
Fax: (972) 329-1915
Contact@CasketsAndMoore.net
© 2006 CasketsandMoore.net